Dear tenant,

To be at your service when disturbances/problems occur outside our office opening hours (which cannot wait until the following working day) you can contact the following external service number: 0475-39 39 39. Our office openings hours are: monday-friday from 09.00-17.00 (with exception of official holidays).

Examples of disturbances/problems:
- Blockage of the toilet and/or sewer
- Gas leak
- Burglary / windscreen damage
- Leakage
- Short circuit / overall loss of electricity
- Heating problems

We would like to draw your attention to the following: if after the visit of the service company it appears that the disturbance/problem was caused due to carelessness of the tenant, or the disturbance/problem could have waited until the following working day, you will be liable for the costs.

Having  said this we hope we can still provide you with an excellent service,

Team Friendly Housing

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